TLB CORONA-19 VIRUSE RESPONSE
As the novel coronavirus continues to spread in South Africa, we would like you to know that we are taking the strictest health precautions to ensure the wellbeing of our customers, staff and their families.
May 1st – Normal online shop operations resume
As an approved essential service and product provider, we are now delivering all skincare products. If you can add a product to cart the item is available for immediate dispatch, but please be advised there might be slight delays in delivery due to couriers running on fewer staff. Our average delivery time to major centres is 1-3 working days. Out of stocks will be replenished as soon as possible but due to some import delays, certain items might take longer to replenish. Please note any back orders will be made once out of stock products have been replenished.
We have taken measures to ensure proper hygiene practices are in place from wearing of masks, regular washing of hands, physical separation where possible, hand sanitation stations and regular disinfecting of work surfaces, packing areas, shelving and stock. All employees are required to adhere to strict social distancing outside of the workplace.
For now, we are no longer allowing store walk-in’s during lockdown.
Our primary courier partner SED Angelis for JHB and surrounds and Aramex for all other deliveries are taking necessary action. They have equipped all drivers with masks, gloves and hand sanitisers in their vans as well as wipes which they will use to clean the proof of delivery device in front of the client. We advise using your own pen or stylus when signing for your online deliveries (you are then responsible for the hygiene of it, not somebody else). You may also request your delivery to be left at your building security be it an apartment, complex or business if you wish, but please ensure this is specified on the checkout page ‘order notes’ section, otherwise the driver will be obligated to deliver to you personally.
We have received a Memorandum from the Department of Health and the National Institute for Communicable Diseases.
Certain Questions relate to the receipt of packages and survival of the virus on surfaces, extracts of which are set out below.
Parcels and Packages
How long does the virus survive on surfaces?
It is not certain how long the virus that causes COVID-19 survives on surfaces, but it seems to behave like other coronaviruses. Studies suggest that coronaviruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary under different conditions (e.g. type of surface, temperature or humidity of the environment).
If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Wash your hands with soap and water or an alcohol-based hand sanitiser. Avoid touching your eyes, mouth, or nose.
Is it safe to receive a package from any area where COVID-19 has been reported?
Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
Whilst our couriers cannot give any undertakings in relation to the correctness of this information, we are guided by the Memorandum from the Department of Health and the National Institute for Communicable Diseases.
We continue stressing to our staff to adhere to the guidelines in relation to hygiene and sanitisation and urge all clients and recipients to wash their hands thoroughly upon receipt of any Shipment.
We are all collectively monitoring the developments related to COVID-19 and the spread of coronavirus and is adhering to all regulations and guidelines from the World Health Organization and local public health authorities. The health and safety of our team members are our top priority.
As travel restrictions in areas where we operate continue to change, inbound and outbound shipments may be delayed, and customers will be notified as necessary. Where we have Domestic Express operations, we are working to ensure packages are delivered promptly and safely.
Your health and safety is a priority to us, we have taken measures to make sure we deliver your shipments as securely and timely as possible. Learn more on how Aramex is handling shipments throughout the Coronavirus outbreak with this video: https://youtu.be/NXXvVD9IfDU
Please contact us on email@example.com if you have any questions or concerns at all regarding our practices around COVID-19.
Return to Regular Operations including treatments in Stage 1
As an aesthetic clinic, we are already very familiar with the highest hygiene practises. To keep our clients minds at ease we would like to share our hygiene standard operating procedures.
We would like you to know that we are taking the strictest health precautions to ensure the wellbeing of our customers, staff and their families. Your goal and highest priority is to create an environment in our business where the least amount of cross contamination is possible.
Please see information below and Standard Operating Procedures (SOP) that each would apply in clinic. Please note that the SOP’s will be updated as we progress through the Post COVID-19 Pandemic.