AT TLB WE DO THINGS DIFFERENTLY! WHY? BECAUSE OUR GOAL IS TO MAKE EVERY BEAUTS LIFE SMOOTH SAILING!
CHECK OUT A QUICK VIEW AT OUR PROMISE TO YOU
PRICE PROMISE
Darling, if you find a better price, we will match it! Like for like. Simply email us the quote and consider it matched. Because you worth it!
TREATMENT REFUNDS AND EXCHANGES
- Our goal is for you to be 100% satisfied. So satisfied that you recommend us to your friends and family. If you are not totally satisfied with your treatment, talk to us, tell us why and if we can’t get you smiling, you do not have to pay. Please chat to our clinic manager, let her know your reasons within 48 hours and we will refund you. 24 hours after your TLB treat, you will receive an email requesting feedback. Please let us know about what got you smiling or what got you frowning. This way we can improve in every way.
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If you have paid for a treatment or course of treatments and you do not wish to continue treatments for any reason.
You may choose to use the remainder of your funds towards other treatments or even for the same treatment but different area. You may also complete your treatments at any branch of your choice. It’s your hard-earned cash, you choose what you do with it! If your original purchase was discounted or was a special promotion then the credit will not be allowed to be used towards a new promotion or discounted treatment. We obviously want you to be happy and would love to retain you as a client. Using the credit towards different treatments is first prize for us but if you would prefer a monetary refund then we will refund you based on our refund policy. The refund is calculated as follows: Amount paid after discount, less redeemed treatments at full retail price at date of purchase. If a client requests a refund for whatever reason, and the refund is approved there will be a 20% admin fee applied. - Do note, aesthetic and skin treatments are medical treatments. There are no hard or fast rules with any medical treatment. Results and client experience may differ. We do know what to expect as a general rule. Good news is, if you or we feel you have not seen sufficient results after recommended number of treatments, we will review your treatment history and you’ll receive at least one FREE treatment and only pay 20% thereafter until you and we are satisfied with your results.
- Birthday Beauty Counts: Receive a 50% discount up to R200 of any treatment, can only be redeemed on treatments and cannot be used on already discounted services. The discount is redeemable in your birthday week.
RETAIL REFUNDS AND EXCHANGES
You can return or exchange any product, within 10 days of purchase. Whether it’s open or closed. If it doesn’t make you happy, and you do not want it, you can exchange it! Because you shouldn’t have to keep something that is not working for you!
TRANSFER POLICY
Treatments are redeemable at any branch of your choice. You earned it, you bought it, your right to decide.
CANCELLATION & LATE POLICY
We adore ALL our Beauts & Beauties. As we have mentioned, our sole purpose is to ensure every Beaut is happy, hair free and feels fabulous. For this reason, we have re-worked our cancellation policy. We ask to please give us 48-hour notice. Our beau-gicians work hard and their salary is commission based. Little notice or no shows lead to our magical Beau-gicians being left out of pocket. Regardless, “No shows” will not be charged. We can’t and won’t take your money unless we have treated you. We just don’t feel right charging you for a treatment if you have not had a treatment. We know many organizations stick to this policy, but it does not sit well with us!
Even if you simply forgot about your appointment and didn’t show up or if you forgot to give us 48-hour notice for your cancellation or change of appointment. We understand, life is hectic and every so often we all slip up and forget an appointment or run late.
If you are running late, we will try to complete your treatment in the time we have available. If we can’t, we may ask you to return on another date or time.
If you forget your appointment or have an emergency, we will not charge you. But if any Beaut makes a naughty habit of not showing up or arriving late, we will have to kindly request that the treatment is paid for upfront. Just to ensure our Beaut is committed to arriving on time or giving us 48 hours’ notice.
BELOW IS MORE LENGTHY TERMS AND CONDITIONS
TERMS & CONDITIONS (“Terms”)
Last updated: 10 January 2024.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://thelaserbeautique.co.za/ website (the “Service”) operated by The Laser Beautique (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Detailed description of goods and/or services
The Laser Beautique is a business in the Beauty & Aesthetic industry that provides services and products for this industry. In addition, The Laser Beautique strictly sells digital gift cards online for redemption of these services and products.
Social Media Competitions
Competitions open and close on a stipulated date. Competitions are open to all except the employees and family members of The Laser Beautique as well as respective advertising and promotional agencies, media and PR agencies of The Laser Beautique. By entering the competition, all participants accept and agree to abide by these rules, terms, and conditions. To enter follow instructions on the post. Winners will be chosen randomly off either Twitter, Facebook or Instagram. Only 1 winner out of all 3 platforms will be selected. Prizes are not transferable and may not be exchanged for cash. The judges’ decision is final. If the winner does not email their details 1 day after the competition closes, the prize will be forfeited to a runner-up. The winner may be required to take part in publicity and participation in the competition is conditional upon agreement to take part in such publicity. Participants will not be entitled to any payment or other remuneration for any such publicity or otherwise. Should prevailing circumstance or stock shortages prevent prize fulfilment The Laser Beautique reserves the right to substitute the prize with any other prize of comparable commercial value. All and any materials, including publicity materials and any other intellectual property, will be the sole property of The Laser Beautique. The Laser Beautique reserves the right to terminate, temporarily suspend or amend this promotion in the event of any unforeseen circumstances outside their reasonable control; technical or other difficulties that might compromise its integrity. Neither The Laser Beautique nor their respective advertising, media, and PR agencies, nor their trading partners shall be liable in any way whatsoever for any loss, damage, or costs, howsoever arising, suffered by an entrant of this prize draw and/or participant in the prize offered. Under no circumstances shall The Laser Beautique be liable to anyone who enters this competition for any indirect or consequential loss, howsoever arising, which may be suffered in relation to the competition, whether because of any negligent act or omission or any default on the part of The Laser Beautique or otherwise. The laws of South Africa govern these terms and conditions and participants agree to be subject to the exclusive jurisdiction of the South African courts. Promoter: The Laser Beautique T/A The Laser Beautique, Cnr Fort and Corlette Dr, Birnam, Johannesburg 2090
Promo Vouchers
Promotional Gift Vouchers are valid for 1 year (12 months) from promotional / campaign date, unless specified differently on the voucher.
Monthly Mailers / Promotions
All monthly mailers / promotions sent my email, SMS or on social media are valid for month stipulated on the promotion only unless specified otherwise.
Voucher Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of voucher emailed directly to the purchaser and recipient email address of the voucher / gift card.
Return and Refunds policy
The provision of goods and services by The Laser Beautique is subject to availability. In cases of unavailability, The Laser Beautique will refund the client in full within 30 days. Gift cards purchased for any value cannot be refunded in any tender form. Any credit remaining from a purchase by gift card will remain in the clients account to be redeemed at a later stage. This credit does not expire. If the voucher was purchased online and partly redeemed at a Laser Beautique branch, the balance will be in the clients account and can be spent at any TLB branch. If the voucher is purchased instore, and that store is a franchise store, the balance will need to be redeemed at that specific store. In the unlikely event, of the franchise store closing, being de-franchised, or taken over as a Head office store, the client will need to request a refund from the franchise store or a transfer of the balance to a head office branch.
Customer Privacy policy
At The Laser Beautique we place a high emphasis on the privacy of our clients and Beau-gicians (therapists). We acknowledge the importance of ensuring that your personal information is handled with care. The compliance for the Protection of Personal Information Act 4 of 2013 (POPIA) has brought a few changes, one of these changes is that The Laser Beautique will be required to obtain your consent for being part of this mailing list. As such, you are herewith notified that you are entitled to refuse such consent, and you may exercise such a right by notifying The Laser Beautique now, or at any time in the future, that you no longer wish to be listed on our database. Should you elect not to respond, it will be accepted that you have consented to be a part of this database; and you acknowledge awareness that your personal information (name and email address) may, at times, be noticeable to other persons, in certain correspondence relating to the products we offer and the activities you are participating in. In this regard, we implore all members not to use such personal information for whatsoever reason without obtaining the relevant person’s consent.
The other fact you need to be aware of is that when you engage with us, whether it be face-to-face with any of our representatives, or via a digital and / or electronic interface such as email, website, online shopping or mobile application, you may be required to provide us with your personal information. Acknowledging that you are a willing member of our database, we have a lawful justification for processing your personal information as we are required to use it to service you as a valued client.
What do we do with your personal information
The Laser Beautique only uses the personal information you provide us with for purposes relating to our legitimate business operations, and to comply with our obligations towards you as a client. Some of the purposes for which we process your personal information include:
To maintain your records.
To administer payments.
To provide or manage any information, products and / or services requested by you.
To establish your needs and preferences in relation to the products and / or services we provide.
To help us identify you when you contact us.
To facilitate the delivery of products and / or services to you.
For general administration and / or marketing purposes.
To verify your membership and standing qualifications with FGASA
In addition, we may be required to share your personal information with some of our suppliers, service providers and business partners to ensure seamless service delivery to you. Our service providers, suppliers and business partners are legally bound to keep your personal information secure and confidential, and to exclusively use it for purposes which they have been contracted for.
If there are any changes to your contact details, we request that you please update this information by emailing info@thelaserbeautique.co.za.
We have and continue to implement reasonable security measures and protocols to protect the personal information we already hold. As you will appreciate, no security system is infallible. Accordingly, we request that if you suspect that there has been an information security breach, you should notify us immediately so that we can take appropriate action.
Each member of this database is equally bound by POPIA to protect the personal information of other persons. Abuse of being part of our database (forwarding unwarranted advertisements, sharing data, and generally disclosing personal details), will be met with immediate removal. In such instances, The Laser Beautique reserves the right to legal sanction or facilitation of such.
Should you have any queries, please do not hesitate to email us on info@thelaserbeautique.co.za.
We respect the privacy of all visitors to this site. You may use this site without providing any personal information. However, so that we can regularly assess and improve the site, we collect information on the number of visits to the site, pages viewed etc.
Payment options accepted
Payment may be made via Visa, MasterCard credit cards or by bank transfer into The Laser Beautique bank account, the details of which will be provided on request. We do not unfortunately accept Diners or American Express.
Credit card acquiring and security
Credit card transactions will be acquired for The Laser Beautique via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by The Laser Beautique separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
The Laser Beautique takes responsibility for all aspects relating to the transaction including sale of gift vouchers sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and The Laser Beautique chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
The Laser Beautique may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by The Laser Boutique CC based in South Africa trading as The Laser Beautique and with registration number 2009/159497/23.
The Laser Beautique contact details
Email: info@thelaserbeautique.co.za
Telephone: 011 447 7611
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by The Laser Beautique. The Laser Beautique has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that The Laser Beautique shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the terms. All provisions of the terms which by their nature should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Governing Law
These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us:
Cnr Park and Corlette Drive
Birnam, Johannesburg, Gauteng
2196
South Africa
info@thelaserbeautique.co.za
Pricing
All prices are correct at time of printing and are subject to change from time to time. The Laser Beautique reserves the right to change, amend, alter, or withdraw treatments without prior notification.
Course Purchases
Our goal is for you to be 100% satisfied. So satisfied that you recommend friends and family. If you are not totally satisfied with your treatment, talk to us, tell us why & if we can’t get you smiling, you do not have to pay. Please chat to our clinic manager, let her know your reasons within 48 hours and we will refund you. 24 hours after your TLB treat, you will receive an email requesting feedback. Please let us know about what got you smiling and what got you frowning. This way we can improve in every way.
If you have paid for a treatment or
course of treatments and you do not wish to continue treatments for any reason.
You may choose to use the remainder of your funds towards other treatments or
even for the same treatment but different area. You may also complete your
treatments at any branch of your choice. It’s your hard-earned cash, you choose
what you do with it! If your original purchase was discounted or was a special
promotion then the credit will not be allowed to be used towards a new
promotion or discounted treatment. We obviously want you to be happy and would
love to retain you as a client. Using the credit towards different treatments
is first prize for us but if you would prefer a monetary refund then we will
refund you based on our refund policy. The refund is calculated as follows:
Amount paid after discount, less redeemed treatments at full retail price at
date of purchase.
Do note, aesthetic and skin treatments are medical treatments. There are no hard or fast rules with any medical treatment. Results and client experience may differ. We do know what to expect as a general rule. Good news is, if you or we feel you have not seen sufficient results after recommended number of treatments, we will review your treatment history and you’ll receive at least one FREE treatment and only pay 50% thereafter until you and we are satisfied with your results.
Loyalty Points
Loyalty points are not transferable from one person to another. A loyalty client can only redeem R350 at a time. These points which have been accumulated need to be redeemed before they expire. Points expire after 12 months from date of registration.
Liability
We will always assess whether treatment is suitable for clients, or likely to be successful prior to any treatment being carried out. If not, we will inform you as to the reasons why. The Laser Beautique will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect, or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. It is the Clients responsibility to ensure that he or she provide The Laser Beautique with all relevant medical details prior to each treatment. The Laser Beautique will not be liable for any damage that occurs because of the client’s failure to disclose such details. Client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, The Laser Beautique regarding the care of any treated area. Nothing in these terms of business shall exclude or limit The Laser Beautique liability for death or any personal injury resulting from The Laser Beautique negligence.
Privacy
Please note that staff are not allowed to exchange personal contact information with clients as it in contravention of their employment contract with The Laser Beautique. Bookings are only valid when made through The Laser Beautique channels.
Guests under the age group of 18
All children under the age of 18 who visit the clinic must be always accompanied by an adult and be respectful of the restful nature of the clinic environment. Any children accompanying an adult will not be allowed access to the laser room before, during or after treatment. Children will be required to wait in the reception area, however, must have an accompanying chaperon. Unfortunately, The Laser Beautique staff cannot be responsible for observing children during treatments. It is therefore advisable that Clients make alternative arrangements for childcare during their treatments.
Damages
Any intentional damage to furniture or stock will be charged for.
Clinic atmosphere
As a courtesy to other clients and to preserve the ambience of the clinic we request that clients switch off or put their phone on silent mode their mobile phones upon arrival at the clinic for the duration of their visit.
Smoking
The Laser Beautique operates a strict no smoking policy.
The following disclaimer can be added to your websites T&C’s or Privacy Policy:
INDEMNIFICATION AND YOUR PROTECTION
The Live Chat and chatbot Service is operated independently by ChatMarshal.com on behalf of The Laser Beautique (insert your company name). Its sole purpose is help visitors navigate this website and improve customer service. The live chat agents or operators will never share you information with any 3rd party.
By using this site you accept the terms and conditions of this Disclaimer. The Laser Beautique does not accept any liability for any loss or damage incurred by use of or reliance on the information provided via the Live Chat Service. For further terms of service click https://chatmarshal.com/terms-and-conditions . Errors and omissions excepted (E&OE)
By using this site you agree for your personal data, provided via chat, to be processed by (your company name) for the purposes of providing support and sales via chat. You agree for your personal data to be processed for the time needed to carry out the service. Your consent may be revoked by sending an email to: (your business email/your data protection officer’s email).